Returns Information

This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this timeframe can be returned or exchanged.

How to Return by Post

• For items that were ordered online and delivered, you can return them by post.
• To return an item by post you’ll need to print off a returns note here.
• Please try to use the original packaging when sending your items back and make sure it’s securely packaged; Halfords cannot be held responsible for any damage during posting.
• If you choose to return by post you’ll need to cover the cost of postage. However, if the item you’re returning is faulty we’ll refund the postage once we’ve received the item and checked the fault.
• We recommend using a trackable service and getting proof of postage.
• Please keep your proof of postage until we’ve confirmed your refund has been processed.
• We’ll aim to refund you as soon as possible, but will refund your account within 30 days.

How to Return by Courier

• A £10 charge applies for this service.
• To request this service, please chat with Customer Services on sales@scooterguys.co.uk

Please note the following:

• Collections require a minimum of two working days’ notice.
• Someone will need to be available to sign at the time of collection.
• Collections can only be made Monday – Friday (excluding Bank Holidays).
• Collection will take place between 9am and 6pm (we’re afraid exact times can’t be given).
• Please re-pack the item(s) securely for courier transport. (All bikes must be un-built and boxed for return.)
• We’ll aim to refund you as soon as possible, but will refund your account within 30 days.

Notes

We can only exchange electric scooters if they’re faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they’re faulty.

When returning items for a refund that were bought online as part of a ‘Buy One, Get One Free’ offer, ‘Buy One, Get One Half Price’ offer, ‘3 for 2’ offer, or a ‘Buy, Get a Free’ offer, all of the items involved in the offer must be returned.

Please note, personalised products and made-to-order products cannot be returned unless faulty.